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Good practice in e-tailing

Welcome to the good practice in e-tailing mini site. This site has been set up to provide advice and information about e-tailing for consumers, retailers and crime reduction practitioners.

About the mini site

The Home Office chaired a consultation group that looked at ways to combat new crime threats from e-tailing. The e-tailing consultation group was made up of representatives from government departments, businesses and internet service providers. There is more information about the group and its members on the site. The group proposed that a web site drawing together information about e-tailing should be created. The site provides summaries of, and links to, existing examples of guidance on good practice in e-tailing which has been produced by government departments, business and internet service providers. 

What is e-tailing?

E-tailing, or e-commerce can be described as transactions that are conducted over an electronic network, where the buyer and merchant are not at the same physical location, for example plastic card transactions via the internet.

What's in the mini-site

• Fraud, the costs of card fraud, and fraud prevention

Consumer information

• Consumers Guide to buying safely on line

• Top tips for consumers

• Consumers' Rights

Information for e-tailers

• E-tailers guide to safer purchasing and selling

• Top tips for e-tailers

• Regulations/e-tailing and the law

• Delivery, supply and customer Service

• Basic steps to safeguard your PC

Information Security

• Information security policy

• Security on websites

• Business continuity

• Electronic tagging

The e-tailing consultation group

• About the e-tailing consultation group

• Members

Last update: Thursday, August 27, 2009