Good practice in e-tailing
Consumers guides to buying safely on-line
Get Safe Online
An information rich website, Get Safe Online will help you protect yourself against internet threats. The site is sponsored by government and leading businesses working together to provide a free, public service. See the shop online safely section for advice on choosing trustworthy on line retailers and avoiding scams.
e-shopping
The Consumer Direct website provides on-line advice for consumers on the e-shopping web page. This advice includes:
Safe shopping tips
Advice on safe payment
Your rights
Getting a copy
All the information is available on-line through the online shopping page on the Consumer Direct website
More information
From the Consumer Direct Helpline on 0845 04 05 06
Buying over the Internet
Information for consumers includes:
What the law says
What to do if the goods don't arrive
Your rights if the goods are faulty
How to solve your problem
Organizations that deal with complaints about internet sellers
Getting a copy
Available on line through the Citizens Advice Bureau website
Fraud - the Facts
Produced by the the UK Cards Association. The guide is produced for the media but contains useful information on preventing internet fraud for both consumers and e-tailers.
Getting a copy
The guide can be downloaded from the Cardwatch website. Click on publications on the left and click on Fraud the Facts in the publications list for a link to the latest pdf. version.
More information
More information and hard copies can be obtained from Cardwatch by completing the form in the order publications section of the Cardwatch website.
Keep your cards safe
A leaflet produced jointly by the Home Office and the UK Cards Association (previously known as APACS). Includes information about safe shopping on-line.
Getting a copy
The leaflet is available in the fraud prevention section of the Home Office website.
Top tips for safe online banking and shopping
Online guide to being safe online. Includes:
- how to make yourself safer online
- top ten tips for online safety
- safe online shopping
- keeping your computer safe
Getting a copy
Can be downloaded from the Cardwatch website.
Last update: Wednesday, March 10, 2010