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Overview |
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Research and evaluation in communication
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Introduction |
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What is the purpose of evaluation |
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The communication planning process |
Audit or formative research |
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Setting objectives |
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Strategy & plan |
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Ongoing measurement |
What is the purpose of
evaluation?
The aims of research and
evaluation are defined by what you and your organisation value about your
communication activity. So first decide who is involved and what do they
value?
Values will help you define……
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What is success
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What is seen as a strength
or weakness
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How these things are
‘measured’
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Who does the ‘measuring’
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Who pays for the evaluation
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How results are
disseminated
When these issues are clear,
research and evaluation can help you ensure that:
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You define ‘success’
effectively
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You know how to deliver
success
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You keep on track to
deliver success
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You know when success has
been delivered
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