| A Comprehensive Reporting and
Recording System is Valuable
The most useful tool to assist you in understanding
your local problem is a comprehensive reporting and
recording system for employee assaults and robberies.
Examination of the records compiled on assaults and
robberies can help you to identify factors which are
contributing to your local problem, which can tell you
which specific responses are likely to be effective. A
comprehensive recording system can also assist you to
monitor and evaluate the effectiveness of your response.
The recording of less dramatic incidents, such as
incidents of verbal abuse and threats (where possible),
will also help you to identify the factors contributing
to more serious assaults and measure and monitor your
effectiveness. Sample incident reporting forms are
available on the Department
for Transport website.
For a system to operate effectively employees need to
know what incidents to report and the procedure for
reporting. Furthermore, a simple reporting system, such
as an initial on-vehicle radio system for drivers, is
likely to be associated with a higher incidence of
reporting by staff.
Employees also need encouragement to report. This can
be done by informing them about measures being taken to
prevent attacks, investigate incidents and prosecute
offenders. This demonstrates to employees that the
employer is taking the issue seriously and motivates
them to report incidents and follow security procedures.
For a reporting system to be effective, employees must
be able to report without fear of criticism by
management (Chappell and Di Martino, 2000).
|
