References
Boyd, C. (2002). Customer Violence and
employee health and safety. Work, Employment and Society,
16, 151-169.
Chaiken, J. M., Lawless, M. W., &
Stevenson, K. A. (1974). The Impact of Police Activity on
Crime: Robberies on the New York City Subway System. New
York: The Rand Corporation.
Chappell, D. & Di Martino, V. (2000). Violence
at Work. Geneva: International Labour Office.
Department of the Environment, Transport and
the Regions. (2001). The School Run. Training Programme for
Bus Drivers. London: Department of the Environment,
Transport and the Regions.
Department of Transport (1986). Assaults on
Bus Staff and Measures to Prevent such Assaults: Report on the
Working Group on Violence to Road Passenger Transport Staff
under the Chairmanship of the Department of Transport.
London: H.M. Stationery Office.
Passenger Services Group (2002). Briefing
on the Matter of Assaults on Busworkers by the Travelling
Public and Car Drivers. Problems and Solutions. T & G
Transport Sector.
Poyner, B. & Warne, C. (1988). Preventing
Violence to Staff. London: H.M. Stationery Office.
Summerell, J. Shorrocks, T. & Mitchell, K.
(2002). Reducing Assaults on Railway Staff. A Report for
Railway Safety. London: Risk Solutions.
|
